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Phase 2: Prepare

In this phase, you bring the first champions and early adopters into onboarding. Identify lighthouse projects that will be highly accepted by future users. Initial processes are implemented and optimised through a continuous improvement process until a high level of satisfaction is achieved. Start with controlled growth.

Define usage scenarios​

Make sure that you select business processes (scenarios) that are ideally suited to an early adopter programme.

These can be, for example

  • Personal productivity
  • General processes affecting everyone (requisitions, vehicle management, etc.)
  • Core processes in the organisation with a high degree of improvement potential

Interview with stakeholders in the organisation​

To verify your selection of scenarios to start with, it makes sense to speak directly with process participants to check acceptance. Your aim at this point is to listen and obtain additional information about the scenarios.

The most important thing here is

  • Do some problems stand out in particular or are some weaker?
  • Which areas are all involved?
  • Where are pointless manual activities that can be automated?
  • What is the level of acceptance for change?

Defining success​

To create a successful way forward, it is important that you define the success criteria you want to achieve. Every company prioritises different goals. There are different categories and therefore goals that can be defined.

Check which goals are most important to your company at this stage.

  • Measurable goals
    • Increase in turnover
    • Cost savings
    • Data security
    • Increase in productivity
    • Process simplification
    • Legal certainty / compliance
    • Compliance with business regulations
    • Documentation
  • Organisational goals
    • Operational flexibility
    • Transformation
    • Information distribution
    • transparency
    • Generation of ideas
  • Cultural goals
    • Employee satisfaction
    • Feedback culture
    • Employee loyalty

Prioritise which objectives are most important for your organisation in the current phase. Evaluate your determined utilisation scenarios with the goals you have determined. You should start where there is the greatest agreement.

Define champions programme​

Champions should be trained to develop a deep and broad knowledge of linqi. It is important that champions are empowered to reach out to colleagues independently and support them in their work. Consistent and positive reinforcement helps everyone involved.

Define what benefits linqi offers your employees in the organisation the most. Try to find matches to your success criteria. Consider with your champion team how you can work together to achieve these goals. Which functions and processes need to be consciously promoted in the company.

Onboarding early adopters and collecting feedback​

Create initial processes and implement the identified usage scenarios. Create feedback processes directly in linqi, which can later be completed by the early adopters. In this way, you create even more of a feeling of a fully comprehensive platform in the service sense.

Identify and invite early adopters. Try to only hand over the system with a short introduction in order to get feedback on how difficult the rollout will be within the organisation.

Incorporate feedback and create training concepts and support.